Haere Tahi

Delete your account

You can ask us to delete your Haere Tahi account and the information held with it at any time. You don't need a reason, and there's no cost.

What gets deleted

• Your profile — name, email address, mobile number, location and region
• Any children you've added, including their names, ages and school year
• Your vehicles, including registration and WoF details
• Your household link to a partner, if you have one
• Trips you've posted, and your requests to join other people's trips
• Ratings and feedback you've received
• Your sign-in credentials

What happens to trips you've posted

If you've posted a trip that other families have joined and it hasn't happened yet, we'll cancel it and let those families know, so nobody is left expecting a ride that isn't coming. We won't tell them why.

What we keep, and why

• Ratings and feedback you gave other people stay on their profile, with your name removed. Removing them would unfairly change another family's history.
• Safety reports involving your account are kept where we're required to, or where deleting them would remove a record of a concern raised about a child's safety.
• Basic records we're legally required to hold are kept only for as long as the law requires, then deleted.

This can't be undone

Once your account is deleted it can't be restored. If you want to use Haere Tahi again later, you'll need to sign up fresh and set your family up again.

Just want to stop using it?

You don't have to delete your account. You can sign out and leave it there — we won't email you unless something happens on a trip you're part of. Deletion is for when you want the information gone.

Questions

Email kiaora@haeretahi.com and we'll come back to you.